Glosarium Manajemen Sumber Daya Manusia dan Ketentuan Tunjangan Karyawan
Knowledge management (KM) emerges as a strategic approach aimed at systematically identifying, capturing, storing, and sharing knowledge within an organization to enhance decision-making, foster innovation, and drive sustainable growth.
Knowledge Management (KM) is a multifaceted discipline focused on the systematic management of an organization's knowledge assets. It involves the identification, creation, capture, organization, storage, retrieval, and dissemination of knowledge resources, including explicit knowledge (documented information) and tacit knowledge (personal insights, experiences, and expertise).
By implementing effective knowledge management practices, organizations can harness their intellectual capital, enhance collaboration and knowledge sharing among employees, and leverage valuable insights to achieve strategic objectives and operational excellence.
A Knowledge Management System (KMS) is a technology-enabled platform or framework designed to facilitate the capture, storage, retrieval, and dissemination of knowledge within an organization. It encompasses a range of software tools, databases, intranets, collaboration platforms, and other digital solutions tailored to support knowledge management processes and workflows.
A knowledge manager is responsible for overseeing the development, implementation, and maintenance of knowledge management initiatives within an organization. Their duties may include:
Knowledge management software is a type of technology solution designed to facilitate the creation, organization, storage, retrieval, and sharing of knowledge assets within an organization. It provides a centralized platform for capturing, managing, and accessing information, expertise, and insights to support decision-making, collaboration, and innovation. Knowledge management software encompasses a variety of tools and features tailored to meet the specific needs of knowledge management initiatives, including:
Knowledge Management (KM) is vital for organizations because it:
A Knowledge Management System (KMS) plays a pivotal role in enhancing organizational efficiency, innovation, and decision-making by:
Ini adalah survei singkat yang dapat sering dikirim untuk memeriksa pendapat karyawan Anda tentang suatu masalah dengan cepat. Survei ini terdiri dari lebih sedikit pertanyaan (tidak lebih dari 10) untuk mendapatkan informasi dengan cepat. Ini dapat diberikan secara berkala (bulanan / mingguan / triwulanan).
Mengadakan rapat berkala selama satu jam untuk obrolan informal dengan setiap anggota tim adalah cara terbaik untuk mendapatkan gambaran sebenarnya tentang apa yang terjadi dengan mereka. Karena ini adalah percakapan yang aman dan pribadi, ini membantu Anda mendapatkan detail yang lebih baik tentang suatu masalah.
eNPS (employee Net Promoter score) adalah salah satu cara paling sederhana namun efektif untuk menilai pendapat karyawan Anda tentang perusahaan Anda. Ini termasuk satu pertanyaan menarik yang mengukur loyalitas. Contoh pertanyaan eNPS meliputi: Seberapa besar kemungkinan Anda merekomendasikan perusahaan kami kepada orang lain? Karyawan menanggapi survei eNPS pada skala 1-10, di mana 10 menunjukkan bahwa mereka 'sangat mungkin' untuk merekomendasikan perusahaan dan 1 menandakan bahwa mereka 'sangat tidak mungkin' untuk merekomendasikannya.