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Il glossario di Empuls

Glossario dei termini della gestione delle risorse umane e dei benefici per i dipendenti

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Pre Boarding

Pre-boarding refers to the process of engaging with new hires between the time they accept a job offer and their official start date, ensuring a smooth transition into the organization by providing information, resources, and support to help them prepare for their new role.

What is pre boarding?

Pre-boarding is the process of facilitating early access or preparation for a particular activity or event. In the context of airlines, pre-boarding refers to allowing certain passengers to board an aircraft before the general boarding process begins. This may include passengers with disabilities, those traveling with young children, or individuals requiring extra time or assistance to board.

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What are the benefits of pre-boarding for both passengers and airlines?

For passengers, pre-boarding provides added convenience and assistance, especially for those with special needs or requiring extra time to board. It reduces stress and anxiety associated with the boarding process and ensures a smoother transition onto the aircraft. For airlines, pre-boarding enhances operational efficiency by streamlining the boarding process, minimizing delays, and optimizing the use of boarding resources.

How do you get pre boarding on southwest?

On Southwest Airlines, pre-boarding is typically available to passengers who require special assistance, such as those with disabilities, mobility limitations, or medical conditions. Additionally, families traveling with young children (aged six and under) may also be eligible for pre-boarding. Passengers requiring pre-boarding should notify a Southwest Airlines representative at the gate and request assistance accordingly.

How to get pre boarding?

To get pre-boarding on airlines, passengers should:

  • Identify themselves to airline staff at the gate as needing pre-boarding assistance.
  • Provide any necessary documentation or information to support their request, such as medical certificates or proof of disability.
  • Follow instructions from airline staff regarding when and how to pre-board, ensuring a smooth and efficient boarding process for themselves and fellow passengers.

How does pre-boarding contribute to a more efficient and organized boarding process?

Pre-boarding allows airlines to prioritize passengers with specific needs, such as those requiring assistance or families with young children, ensuring they board the aircraft first and without rush. By addressing these passengers' needs separately from the general boarding process, airlines can prevent congestion at the gate and facilitate a more orderly and efficient boarding experience for all passengers.

How does pre-boarding contribute to a more efficient and organized boarding process?

Pre-boarding allows airlines to prioritize passengers with specific needs, such as those requiring assistance or families with young children, ensuring they board the aircraft first and without rush. By addressing these passengers' needs separately from the general boarding process, airlines can prevent congestion at the gate and facilitate a more orderly and efficient boarding experience for all passengers.

Sondaggi sul polso dei dipendenti:

Si tratta di brevi sondaggi che possono essere inviati frequentemente per verificare rapidamente cosa pensano i vostri dipendenti di un argomento. Il sondaggio comprende un numero ridotto di domande (non più di 10) per ottenere rapidamente le informazioni. Possono essere somministrati a intervalli regolari (mensili/settimanali/trimestrali).

Incontri individuali:

Organizzare riunioni periodiche di un'ora per una chiacchierata informale con ogni membro del team è un modo eccellente per farsi un'idea reale di ciò che sta accadendo. Trattandosi di una conversazione sicura e privata, aiuta a ottenere maggiori dettagli su un problema.

eNPS:

L'eNPS (employee Net Promoter score) è uno dei metodi più semplici ma efficaci per valutare l'opinione dei dipendenti sulla vostra azienda. Include una domanda intrigante che misura la fedeltà. Un esempio di domande eNPS è il seguente: Quanto è probabile che raccomandi la nostra azienda ad altri? I dipendenti rispondono al sondaggio eNPS su una scala da 1 a 10, dove 10 indica che è "altamente probabile" che raccomandino l'azienda e 1 indica che è "altamente improbabile" che la raccomandino.

In base alle risposte, i dipendenti possono essere classificati in tre diverse categorie:

  • Promotori
    Dipendenti che hanno risposto positivamente o sono d'accordo.
  • Detrattori
    Dipendenti che hanno reagito negativamente o in disaccordo.
  • Passivi
    I dipendenti che sono rimasti neutrali nelle loro risposte.

How can airlines ensure that the pre-boarding process is inclusive and respectful of passengers' needs and preferences?

Airlines can promote inclusivity and respect during the pre-boarding process by:

  • Clearly communicating pre-boarding eligibility criteria to passengers.
  • Training staff to assist passengers with sensitivity and professionalism.
  • Providing accessible facilities and equipment to accommodate passengers with disabilities.
  • Respecting passengers' privacy and autonomy while offering assistance or accommodations.
  • Regularly reviewing and updating pre-boarding policies and procedures to align with best practices and regulatory requirements.

Are there any additional services or accommodations offered during the pre-boarding process?

Depending on the airline and passenger needs, additional services or accommodations may be offered during the pre-boarding process. These could include wheelchair assistance, priority seating assignments, early access to overhead bin space, or assistance with stowing carry-on luggage. Airlines may also provide guidance or support to passengers navigating the airport or aircraft environment.

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