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The Empuls Glossary

Glossary of Human Resources Management and Employee Benefit Terms

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Fuel rewards is a type of incentive program often offered by gas stations or credit card companies. The program allows members to earn rewards, typically in the form of discounts or points, for each gallon of fuel purchased. These rewards can then be redeemed for future fuel purchases, effectively reducing the cost of gas.

What are fuel rewards?

Fuel rewards are incentives provided by certain programs or companies to encourage fuel purchases. These rewards can include discounts, cash back, or loyalty points specifically related to fuel purchases at gas stations.

Listen, recognize, award, and retain your employees with our Employee engagement software  

Who is eligible for fuel rewards?

Eligibility for fuel rewards typically depends on the specific terms and conditions of the program. Generally, anyone who enrolls in the program and meets the requirements (such as making qualifying purchases) can earn fuel rewards. Some programs may have additional eligibility requirements, such as a minimum age or a specific geographic location.

What can fuel rewards be used for?

Fuel rewards are typically used to save money on fuel purchases. When you accumulate a certain amount of rewards, you can redeem them at participating gas stations for a discount on your fuel purchase. The amount of the discount will depend on the number of rewards you have accumulated.

How do fuel rewards work?

Fuel rewards programs are designed to provide consumers with incentives and discounts on fuel purchases. These programs are often offered by retailers, grocery stores, or financial institutions and aim to encourage customer loyalty. 

Here's how fuel rewards typically work:

1. Enrollment

To participate in a fuel rewards program, individuals usually need to enroll or sign up for the program. Enrollment may be free, and participants are often required to provide basic information such as their name, contact details, and sometimes a loyalty card or membership number.

2. Earn points or discounts

Members of fuel rewards programs earn points or discounts based on specific criteria. Common methods of earning rewards include:

  • Spending at participating retailers: Members earn points or discounts based on their spending at partner retailers, grocery stores, or other participating businesses.
  • Making qualified purchases: Some programs may offer fuel rewards for making specific qualified purchases, such as buying particular products or spending a certain amount of money.
  • Accumulating rewards: As customers make eligible purchases, they accumulate rewards in the form of points or discounts. These rewards are often tracked electronically, either through a loyalty card, a mobile app, or by linking the program to a credit or debit card.

3. Redemption at participating fuel stations

Accumulated rewards can typically be redeemed at participating fuel stations. This is usually done by presenting a loyalty card or entering relevant information at the fuel pump. The discounts or points are then applied to the current fuel purchase.

4. Program partnerships

Fuel rewards programs often have partnerships with specific fuel station chains. Members can redeem their rewards only at these partnered stations. It's essential to be aware of the network of participating locations to maximize the benefits.

5. Stacking discounts

Some fuel rewards programs allow members to stack discounts. For example, if a member has earned both grocery rewards and credit card rewards, they might be able to apply both discounts to a single fuel purchase for greater savings.

6. Expiration and usage limits

Rewards earned through fuel rewards programs may have expiration dates or limits on how they can be used. It's important for members to be aware of any time constraints or restrictions to ensure they make the most of their earned rewards.

7. Communication of offers

Members of fuel rewards programs often receive communications about special promotions, bonus point opportunities, or exclusive offers. Staying informed about these promotions can help members maximize their rewards.

How can one earn fuel rewards?

Fuel rewards can be earned through various methods depending on the program. Some common ways include making purchases at specific gas stations, spending at partnered businesses, or using a specific credit card. The rewards are usually accumulated over time and can be redeemed for discounts on fuel purchases.

Employee pulse surveys:

These are short surveys that can be sent frequently to check what your employees think about an issue quickly. The survey comprises fewer questions (not more than 10) to get the information quickly. These can be administered at regular intervals (monthly/weekly/quarterly).

One-on-one meetings:

Having periodic, hour-long meetings for an informal chat with every team member is an excellent way to get a true sense of what’s happening with them. Since it is a safe and private conversation, it helps you get better details about an issue.


eNPS (employee Net Promoter score) is one of the simplest yet effective ways to assess your employee's opinion of your company. It includes one intriguing question that gauges loyalty. An example of eNPS questions include: How likely are you to recommend our company to others? Employees respond to the eNPS survey on a scale of 1-10, where 10 denotes they are ‘highly likely’ to recommend the company and 1 signifies they are ‘highly unlikely’ to recommend it.

Based on the responses, employees can be placed in three different categories:

  • Promoters
    Employees who have responded positively or agreed.
  • Detractors
    Employees who have reacted negatively or disagreed.
  • Passives
    Employees who have stayed neutral with their responses.

Who should I contact if I have issues in my fuel rewards?

If you have any issues with your fuel rewards, such as not being able to redeem them or not receiving rewards for qualifying purchases, you should contact the customer service department of the company that runs the fuel rewards program. They should be able to assist you with any problems or questions you have about the program.

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