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The Empuls Glossary

Glossary of Human Resources Management and Employee Benefit Terms

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Employee Training Program

An employee training program is a systematic approach that enhances the knowledge, skills, and abilities of employees in the organization. This covers a wide range of topics and formats, depending on the goals and the needs of the organization.

What is an employee training program?

Employee training development is a structured program that helps employees gain their knowledge, skills, and capabilities. It is structured to provide employees with training and development opportunities that help them to perform their job effectively and efficiently. It covers various topics, including soft skills, leadership, development, compliance training, and so on.

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How to create an employee training plan?

An effective employee training plan involves various vital steps. The general guide starts as follows:

  1. Analyze training needs
  2. Set clear objective
  3. Determine training method
  4. Design training method or material
  5. Establish a training schedule
  6. Assign trainees
  7. Start with a training session
  8. Evaluate and access
  9. Improve if required

      1. Analyze training needs: The skills and knowledge that need to be assessed within the organization. It analyzes the gap areas where training is required to           enhance employee performance.

       2. Set clear objectives: Set the desired outcomes and objectives of the training programs, setting SMART goals to guide the training program.

       3. Determine training method: Consider varied training methods and align the best fit for the employees for practical training.

       4. Design training material: Create or source training materials and resources that align and identify training needs and objectives, including modules, training            programs, development programs, or field training if required.

       5. Establish a training schedule: Determine the timing and duration of the training sessions. Consider the weak factors which require training, such as employee            availability, workload, and operational demands.

       6. Assign trainers: Identify the trainers who will be training employees. They should have strong subject knowledge and practical communication skills.

       7. Start with a training session: Execute the training plan according to the established schedules. Providing clear instructions, communicating expectations, and           ensuring necessary resources are available.

       8. Evaluate and access: Gather feedback from participants to gauge their satisfaction and the impact of the training on their skills and performance.

     9. Improve if required: Incorporate feedback and make adjustments accordingly and improve the training plan.

What are the benefits of employee training programs?

Employee training programs offer various benefits:

  1. Enhanced skills and knowledge
  2. Improved job performance
  3. Talent retention and attraction
  4. Succession planning
  5. Standardization  

      1. Enhanced skills and knowledge: Training programs allow employees to develop new skills, enhance their knowledge and improve competencies.

       2. Improved job performance: By acquiring new skills and knowledge through training, employees can enhance their job performance, which helps them to be                   confident in their abilities.

      3. Talent retention and attraction: A well-designed training program contributes to employee retention by opening opportunities for growth and advancement.

       4. Succession planning: Training programs can identify high-potential employees and develop them for future leadership roles.

       5. Standardization: Employees across the organization receive consistent information, and the training program should be standardized and adhere to quality          standards.

Give examples of employee training programs for small businesses.

A few examples of employee training programs for small businesses are:

  1. Customer service training
  2. Sales training
  3. Software training
  4. Soft skill development
  5. Mentorship program

     1. Customer service training: Small businesses can benefit from training employees who interact with customers, which focuses on developing communication skills.

       2. Sales training: Sales training programs emphasize enhancing selling skills, product knowledge, and building relationship strategies.

       3. Software training: Providing training to improve employee proficiency and productivity, which would be helpful by learning specific software.

       4. Soft skill development: Communication, teamwork, problem-solving and time management are a few soft skills that may enrich employee efficiency.

       5. Mentorship program: Pairing experienced employees with new ones to facilitate knowledge sharing, career development, and personal development.

Give examples of employee training programs from well-known companies.

Here are a few examples of employee training programs from well-known companies:

  1. Amazon leadership development: Amazon provides various leadership programs to develop and nurture organizational leaders. As this program focuses on leadership skills based on Amazon, they also offer MBA-related courses.
  2. Google's analytics academy: Google provides online training programs through its Google analytics academy. These programs offer free courses that help individuals and businesses use Google analytics effectively.
  3. Microsoft certificated professional program: Microsoft also offers a variety of certificate programs that validate an individual's skills and expertise in various Microsoft technologies and products.
  4. Adobe learning fundamentals: This program provides employees access to various online courses and resources to enhance their knowledge and skills.
  5. IBM's Cognitive Class: IBM's cognitive class is an online training platform that offers various courses on emerging technologies, such as machine learning, data science, and many more.

Employee pulse surveys:

These are short surveys that can be sent frequently to check what your employees think about an issue quickly. The survey comprises fewer questions (not more than 10) to get the information quickly. These can be administered at regular intervals (monthly/weekly/quarterly).

One-on-one meetings:

Having periodic, hour-long meetings for an informal chat with every team member is an excellent way to get a true sense of what’s happening with them. Since it is a safe and private conversation, it helps you get better details about an issue.


eNPS (employee Net Promoter score) is one of the simplest yet effective ways to assess your employee's opinion of your company. It includes one intriguing question that gauges loyalty. An example of eNPS questions include: How likely are you to recommend our company to others? Employees respond to the eNPS survey on a scale of 1-10, where 10 denotes they are ‘highly likely’ to recommend the company and 1 signifies they are ‘highly unlikely’ to recommend it.

Based on the responses, employees can be placed in three different categories:

  • Promoters
    Employees who have responded positively or agreed.
  • Detractors
    Employees who have reacted negatively or disagreed.
  • Passives
    Employees who have stayed neutral with their responses.

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