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Glossaire des termes relatifs à la gestion des ressources humaines et aux avantages sociaux des employés
Key performance indicators are used to monitor performance, track trends over time, identify areas for improvement, and make data-driven decisions to drive organizational success.
Key performance indicators are measurable values that organizations use to assess their progress toward achieving specific objectives or goals. KPIs are quantifiable metrics that provide insights into the performance and effectiveness of various aspects of the organization, such as operations, processes, projects, or initiatives.
The features of key performance indicators are:
The reasons why a company should review and update its key performance indicators are:
Companies typically review and update their KPIs as part of the strategic planning process. This may occur annually or periodically to align KPIs with evolving business objectives, market conditions, and organizational priorities.
Significant changes within the organization, such as mergers, acquisitions, reorganizations, or changes in leadership, may necessitate a review of KPIs. New strategic directions, business models, or priorities may require adjustments to KPIs to reflect the updated focus and objectives.
Changes in market conditions, industry trends, competitive landscape, or regulatory environment may impact the relevance and effectiveness of existing KPIs. Companies should regularly assess whether their KPIs adequately reflect external factors and adjust them as needed to stay competitive and responsive to market dynamics.
Regular performance assessments provide opportunities to evaluate existing KPIs' effectiveness in driving desired outcomes. If KPIs are not effectively measuring performance or driving improvement, companies may need to review and update them to better align with performance goals and objectives.
If performance results consistently fall short of targets or if there are significant changes in performance trends, companies should review KPIs to identify potential issues or areas for improvement. Adjustments to KPIs may be necessary to address performance gaps and drive better outcomes.
Companies committed to a culture of continuous improvement regularly review and update their KPIs to ensure that they remain aligned with changing circumstances and evolving best practices. Regular reviews and updates help companies stay agile, responsive, and focused on driving performance excellence.
Here are the key stakeholders who should be involved in the process:
Key performance indicators can play a significant role in improving employee performance in several ways:
Key performance indicators help clarify performance expectations by defining specific goals, objectives, and targets for employees to achieve. Clear and measurable KPIs provide employees with a clear understanding of what is expected of them and what success looks like in their roles.
Key performance indicators help employees prioritize their work and focus their efforts on activities that contribute most directly to organizational objectives. By aligning individual goals with broader organizational goals, employees can better understand how their work contributes to the overall success of the organization.
Key performance indicators enable employees to track their progress toward achieving performance targets and objectives. Regular monitoring of KPIs allows employees to assess their performance, identify areas for improvement, and take corrective actions as needed to stay on track.
Key performance indicators serve as a basis for providing feedback to employees on their performance. By comparing actual performance against KPI targets, managers can provide constructive feedback to employees, recognize achievements, and identify opportunities for development and improvement.
Key performance indicators provide employees with clear performance targets and incentives to strive for excellence. When employees understand how their performance is measured and rewarded, they are more motivated to perform at their best and achieve or exceed performance targets.
Key performance indicators help identify areas where employees may need additional training, support, or development to improve their performance. By analyzing performance data, managers can identify skills gaps or deficiencies and provide targeted training and development opportunities to help employees improve their performance.
Key performance indicators provide objective data and evidence to support performance reviews and evaluations. Instead of relying solely on subjective assessments, managers can use KPIs to evaluate performance objectively and have data-driven discussions with employees about their performance and areas for improvement.
Key performance indicators serve as a basis for identifying opportunities for process improvement and performance optimization. By analyzing KPI data, organizations can identify trends, patterns, and areas of underperformance, and implement strategies to address root causes and drive continuous improvement across the organization.
The ways in which a company can identify the right KPI’s for business outcomes are:
Start by gaining a clear understanding of the organization's overall strategic objectives and priorities. What are the key goals and targets that the company aims to achieve? Identifying high-level business objectives provides a framework for selecting KPIs that align with these goals.
Break down the broad business objectives into specific, measurable goals and outcomes that the organization wants to achieve. These goals should be specific, achievable, relevant, and time-bound (SMART). Consider both short-term and long-term objectives.
Identify those essential for achieving the defined goals and outcomes. Critical success factors are the key areas or activities that have the most significant impact on the success of the business. These factors provide insight into the aspects of performance that are most important to monitor and manage.
Brainstorm potential KPIs relevant to the identified critical success factors and business goals. Consider both quantitative and qualitative metrics that can provide insights into performance across different areas of the organization. Involve key stakeholders from relevant departments or functions in the brainstorming process to ensure comprehensive coverage.
Evaluate the potential KPI candidates based on several criteria, including relevance, measurability, validity, reliability, timeliness, and actionability. Assess each KPI candidate against these criteria to determine its suitability for tracking performance and informing decision-making.
Prioritize the identified KPIs based on their importance, relevance, and impact on business goals. Focus on selecting a manageable number of KPIs that provide the most meaningful insights into performance and align closely with strategic priorities.
Consider both leading and lagging indicators when selecting KPIs. Leading indicators provide early warning signs of performance trends and future outcomes, while lagging indicators measure outcomes or results after the fact. Balancing leading and lagging indicators provides a more comprehensive view of performance.
Test the selected KPIs to ensure that they effectively measure performance and provide actionable insights. Monitor KPIs over time, gather feedback from stakeholders, and make adjustments as needed to refine the selection of KPIs and improve their effectiveness in supporting business goals.
Document the selected KPIs, including their definitions, measurement methods, targets or benchmarks, and responsibilities for tracking and reporting. Communicate the selected KPIs to relevant stakeholders across the organization to ensure alignment and understanding of performance expectations.
Continuously monitor and review KPIs to track performance trends, assess progress toward goals, and identify areas for improvement. Regularly review KPI data, analyze performance drivers, and take proactive actions to address performance gaps and optimize performance.
Il s'agit de courtes enquêtes qui peuvent être envoyées fréquemment pour vérifier rapidement ce que vos employés pensent d'une question. L'enquête comprend moins de questions (pas plus de 10) pour obtenir rapidement les informations. Ils peuvent être administrés à intervalles réguliers (mensuels/hebdomadaires/trimestriels).
Organiser périodiquement des réunions d'une heure pour une discussion informelle avec chaque membre de l'équipe est un excellent moyen de se faire une idée précise de ce qui se passe avec eux. Comme il s'agit d'une conversation sûre et privée, elle vous aide à obtenir de meilleurs détails sur un problème.
L'eNPS (employee Net Promoter score) est l'un des moyens les plus simples et les plus efficaces d'évaluer l'opinion de vos employés sur votre entreprise. Il comprend une question intrigante qui évalue la fidélité. Voici un exemple de questions eNPS : Quelle est la probabilité que vous recommandiez notre entreprise à d'autres personnes ? Les employés répondent à l'enquête eNPS sur une échelle de 1 à 10, où 10 signifie qu'ils sont "très susceptibles" de recommander l'entreprise et 1 signifie qu'ils sont "très peu susceptibles" de la recommander.
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