BusinessOne est composé de spécialistes de la résolution de problèmes et d'experts en technologie qui, en collaboration, conçoivent et mettent en œuvre des stratégies efficaces pour les entreprises du secteur des sciences de la vie et des soins de santé. L'entreprise offre des perspectives de marché à valeur ajoutée, des rapports personnalisés et des données intégrées. Elle possède une source exclusive d'informations sur les payeurs et les gestionnaires de prestations pharmaceutiques (GPP), y compris les relations entre les payeurs et leurs affiliés, les GPP et les pharmacies spécialisées.

Vijayalakshmi Mahesh Kumar dirige l'équipe des ressources humaines de BusinessOne Technologies. Elle développe l'image de marque de l'employeur pour BusinessOne Technologies en identifiant les lacunes dans les processus RH et employés existants et en les améliorant.

Fidéliser les employés dans un secteur unique
BusinessOne a une niche commerciale unique dans le domaine de la technologie et de l'industrie pharmaceutique. Ses technologues sont spécialisés dans les logiciels pharmaceutiques anciens et modernes, et il était donc difficile de trouver la bonne combinaison de compétences. Ce défi a augmenté le coût de remplacement d'un employé, de sorte que la fidélisation des employés est une priorité essentielle pour BusinessOne.

L'écart grandissant en matière de R&R
Le programme de R&R de BusinessOne Technologies était utilisé de façon intermittente et consistait en de l'argent, des certificats, des chèques et quelques récompenses. L'équipe des RH a également organisé des discussions de groupe et des réunions individuelles avec les employés pour comprendre les domaines à améliorer dans les processus des RH et des employés. Ces discussions ont fait ressortir que les R&R constituaient une lacune importante dans les processus RH.

Smooth, uninterrupted, and user-friendly Empuls R&R
The Empuls solution was seamless to the employees with easy integration into their existing business processes and systems. It provided the capability for the rewards processes to be smooth and uninterrupted for the employees. The platform's ease of usability, high-quality redemption options, and prompt customer service made Empuls the perfect solution for their needs. ‍

Instantaneous rewards
The R&R process needed to be frequent and timely, accommodate spot awards, and include a 'pat on the back option. Empuls provided this flexibility along with dynamic rewards.

"We wanted a quality solution that improved our employer branding. Today, there is a lot of peer pressure that affects attrition. Thus, the general outlook of the company as an agile, modern organization is important in employee retention - and having a robust R&R program is a significant part of that endeavor. Empuls enabled us to do that re-branding." - Vijayalakshmi Mahesh Kumar, HR Lead, BusinessOne Technologies

‍Achieving zero attrition
Within a year of using Empuls, employee attrition reduced from ten to zero percent. This reduction is attributed to spot awards and the culture of "pat-on-the-backs" that improved employee morale. There was also a widespread emotion of employees starting to believe that "it is good to reward" and the empathy of "people deserve to be rewarded."‍

Improvement in employer branding
An organization's focus on employee well-being and R&R gives the impression that they are progressive and modern. This change improved internal employer branding - employees felt that they were "doing the right thing at the right time." Employee-employer communication improved around the advent of rewards, and this also contributed to the decreased attrition. The perceptions of transparency and equity improved throughout the year after Empuls R&R was implemented.‍

Enhanced productivity
To increase agility, BusinessOne used Empuls to motivate employees to learn quickly, adapt, and apply that new knowledge on the job. Internal company dashboards indicate that employees continue to be engaged and are continuously improving their performance. Between March 2018 to March 2019, BusinessOne observed a twenty percent increase in productivity.‍

Improved the reward process efficiency
Employees at BusinessOne were delighted by the variety of rewards available in Empuls. BusinessOne has a multi-generational workforce, and the varied choice of redemption options is essential to cater to all of them inclusively. The experiential reward options could be extended to employees' families, like family dining and vacation experiences.The HR leaders saw the multi-fold effects of experiential rewards on employees and their families. Empuls rewards, when used for team outings, helped improve team bonding and cohesiveness.

‍The way forward
BusinessOne's Vijayalakshmi and the HR team continue to leverage Empuls to increase employee engagement by promoting a culture of appreciation across their organization. They are constantly evaluating their R&R initiatives to make improvements over time, leading to a far-reaching impact.