Pat McCluskey et Pat Boland ont fondé ANCA en 1974, lorsqu'ils ont remplacé les commandes numériques câblées d'une fraiseuse automatisée par un ordinateur. ANCA compte actuellement plus de 1 000 employés dans le monde entier et est un fabricant leader de machines et de commandes numériques avec des clients dans plus de 45 pays. Ils ont réalisé un chiffre d'affaires de plus de 209 millions USD pour l'exercice 2018-19.La filiale asiatique d'Anca a son siège à Bangalore, en Inde, et ils gèrent l'ingénierie, la R&D, les ventes et les services de leurs machines CNC en Asie.

Rukmini Divakar dirige la fonction de gestion des ressources humaines chez ANCA Machine Tools. Elle s'efforce d'assurer une expérience holistique pour tous les employés d'Anca, en s'appuyant sur l'engagement, la reconnaissance et les récompenses de bout en bout des employés.

Systématisation du processus de récompense
Anca avait un processus d'engagement des employés centré sur les grands événements culturels et les fonctions de bureau. Le processus de récompense et de reconnaissance en place ne pouvait pas être continu et totalement transparent. Il manquait également une plateforme de récompenses intégrée et robuste. Il était absolument nécessaire de systématiser le processus de récompense et, par conséquent, de rendre le lieu de travail plus engagé et plus rationnel.

Automation of Rewards
The features that Empuls offered Anca was exactly solving the problems they were in search of. The rewards automation feature addressed the issue of incoherent rewarding and the catalogue provided an extensive range of options for redemption. Even the robust user interface offered them ease of use and required functionality.

‍Smooth Sales Process
The first rewards and recognition service provider that Anca evaluated was Empuls and it was the last. The seamless process of demonstrations and discussions with the Empuls team was a great prelude to the association. The team members interacted with Anca proactively and addressed all their concerns.

‍Dedicated customer support
Empuls promised and provided dedicated customer support to not just the HR team, but also the employees for the redemption process. The vast categories in the Empuls catalogue, would bring with it considerable doubts on the process of redemption. This was particularly why the customer support during redemption was important.

“In fact, we did not evaluate anybody else because Empuls gave us exactly what we wanted. The team came in and gave a presentation on how it works. All I had to do now was coordinate with only one point-of-contact and the rest was taken care of.”-Rukmini Divakar, HR Manager - Asia, ANCA Machine Tools

90% faster rewarding process
The reward automation feature in Empuls drastically reduced the amount of time required to implement a rewards process. The HR manager had to preset the rewarding criteria and the  recipients were automatically awarded points accordingly. There were options to define even the customisation requirements - depending on the event of the rewards. Instead of the HR manager painstakingly trying to choose an apt reward, the employees could now choose a reward of their choice from the extensive rewards catalogue.

‍100% increase in Employee Engagement scores
The nomination workflow and the reward automation feature of the Empuls  platform brought about consistency and frequency in the rewarding process. Anca monitors the engagement levels of the employees by conducting regular employee engagement surveys. After  the Empuls implementation, there has been a stark 100% increase in the engagement scores.

‍80% of Employees turned into promoters
The greatest takeaway of the Empuls implementation was that it won the hearts of the employees. The extensive redemption catalogue provided them with aspirational options to redeem their rewards. Additionally, the increased frequency of rewarding made them feel that their work efforts were valued better. The employees were surveyed for their affinity towards the Empuls platform and amazingly, 80% of them scored themselves as ‘promoters’.

‍Summing up the Journey
The Empuls  platform helped Anca to drastically increase employee engagement by increasing the frequency, consistency and transparency of rewards. Xoxoday platform’s usability and extensive catalogue showed great acceptance amongst employees and in turn helped further drive engagement scores.