BusinessOne besteht aus intellektuell neugierigen Problemlösern und Technologieexperten, die gemeinsam erfolgreiche Strategien für Unternehmen aus den Bereichen Biowissenschaften und Gesundheitswesen entwerfen und umsetzen. Das Unternehmen liefert wertschöpfende Marktperspektiven, maßgeschneiderte Berichte und integrierte Daten. Das Unternehmen verfügt über eine eigene Quelle für Informationen zu Kostenträgern und Pharmacy Benefit Managern (PBM), einschließlich Beziehungen zwischen Kostenträgern und angeschlossenen Unternehmen, PBMs und Spezialapotheken.

Vijayalakshmi Mahesh Kumar leitet das Human Resources Team bei BusinessOne Technologies. Sie baut das Employer Branding für BusinessOne Technologies auf, indem sie Lücken in den bestehenden HR- und Mitarbeiterprozessen identifiziert und diese verbessert.

Bindung von Mitarbeitern in einer einzigartigen Branche
BusinessOne hat eine einzigartige Geschäftsnische mit Technologie und Pharmazeutika. Die Technologen des Unternehmens verfügen über Fachwissen in Bezug auf alte und moderne Pharmasoftware, so dass es eine Herausforderung war, die richtigen Mitarbeiter zu finden. Diese Herausforderung erhöhte die Kosten für die Ersetzung eines Mitarbeiters, so dass die Mitarbeiterbindung für BusinessOne eine wichtige Priorität darstellt.

Die wachsende Kluft bei R&R
Das R&R-Programm bei BusinessOne Technologies wurde nur sporadisch eingesetzt und bestand aus Bargeld, Zertifikaten, Schecks und einigen Auszeichnungen. Das HR-Team führte auch Fokusgruppendiskussionen und Einzelgespräche mit den Mitarbeitern durch, um die verbesserungswürdigen Bereiche der HR- und Mitarbeiterprozesse zu ermitteln. Bei diesen Gesprächen stellte sich heraus, dass R&R eine wesentliche Lücke in den HR-Prozessen darstellt.

Smooth, uninterrupted, and user-friendly Empuls R&R
The Empuls solution was seamless to the employees with easy integration into their existing business processes and systems. It provided the capability for the rewards processes to be smooth and uninterrupted for the employees. The platform's ease of usability, high-quality redemption options, and prompt customer service made Empuls the perfect solution for their needs. ‍

Instantaneous rewards
The R&R process needed to be frequent and timely, accommodate spot awards, and include a 'pat on the back option. Empuls provided this flexibility along with dynamic rewards.

"We wanted a quality solution that improved our employer branding. Today, there is a lot of peer pressure that affects attrition. Thus, the general outlook of the company as an agile, modern organization is important in employee retention - and having a robust R&R program is a significant part of that endeavor. Empuls enabled us to do that re-branding." - Vijayalakshmi Mahesh Kumar, HR Lead, BusinessOne Technologies

‍Achieving zero attrition
Within a year of using Empuls, employee attrition reduced from ten to zero percent. This reduction is attributed to spot awards and the culture of "pat-on-the-backs" that improved employee morale. There was also a widespread emotion of employees starting to believe that "it is good to reward" and the empathy of "people deserve to be rewarded."‍

Improvement in employer branding
An organization's focus on employee well-being and R&R gives the impression that they are progressive and modern. This change improved internal employer branding - employees felt that they were "doing the right thing at the right time." Employee-employer communication improved around the advent of rewards, and this also contributed to the decreased attrition. The perceptions of transparency and equity improved throughout the year after Empuls R&R was implemented.‍

Enhanced productivity
To increase agility, BusinessOne used Empuls to motivate employees to learn quickly, adapt, and apply that new knowledge on the job. Internal company dashboards indicate that employees continue to be engaged and are continuously improving their performance. Between March 2018 to March 2019, BusinessOne observed a twenty percent increase in productivity.‍

Improved the reward process efficiency
Employees at BusinessOne were delighted by the variety of rewards available in Empuls. BusinessOne has a multi-generational workforce, and the varied choice of redemption options is essential to cater to all of them inclusively. The experiential reward options could be extended to employees' families, like family dining and vacation experiences.The HR leaders saw the multi-fold effects of experiential rewards on employees and their families. Empuls rewards, when used for team outings, helped improve team bonding and cohesiveness.

‍The way forward
BusinessOne's Vijayalakshmi and the HR team continue to leverage Empuls to increase employee engagement by promoting a culture of appreciation across their organization. They are constantly evaluating their R&R initiatives to make improvements over time, leading to a far-reaching impact.