Pat McCluskey und Pat Boland gründeten ANCA im Jahr 1974, als sie die festverdrahtete numerische Steuerung einer automatischen Fräsmaschine durch einen Computer ersetzten. ANCA hat derzeit über 1.000 Mitarbeiter weltweit und ist ein führender Hersteller von CNC-Maschinen und -Steuerungen mit Kunden in über 45 Ländern. Die asiatische Tochtergesellschaft von ANCA hat ihren Hauptsitz in Bangalore, Indien, und ist für die Entwicklung, die Forschung und Entwicklung, den Vertrieb und den Service ihrer CNC-Maschinen in Asien zuständig.

Rukmini Divakar leitet den Bereich Personalmanagement bei ANCA Machine Tools. Sie arbeitet daran, ein ganzheitliches Mitarbeitererlebnis für alle bei Anca zu gewährleisten und treibt dies durch durchgängiges Mitarbeiterengagement, Anerkennung und Belohnungen voran.

Systematisierung des Belohnungsprozesses
Bei Anca gab es einen Prozess zur Einbindung der Mitarbeiter, der sich auf wichtige kulturelle Ereignisse und Büroveranstaltungen konzentrierte. Der bestehende Belohnungs- und Anerkennungsprozess war nicht kontinuierlich und völlig transparent. Es fehlte auch eine integrierte und robuste Belohnungsplattform. Es bestand die dringende Notwendigkeit, den Belohnungsprozess zu systematisieren und im Gegenzug das Engagement am Arbeitsplatz zu verbessern und zu rationalisieren.

Automation of Rewards
The features that Empuls offered Anca was exactly solving the problems they were in search of. The rewards automation feature addressed the issue of incoherent rewarding and the catalogue provided an extensive range of options for redemption. Even the robust user interface offered them ease of use and required functionality.

‍Smooth Sales Process
The first rewards and recognition service provider that Anca evaluated was Empuls and it was the last. The seamless process of demonstrations and discussions with the Empuls team was a great prelude to the association. The team members interacted with Anca proactively and addressed all their concerns.

‍Dedicated customer support
Empuls promised and provided dedicated customer support to not just the HR team, but also the employees for the redemption process. The vast categories in the Empuls catalogue, would bring with it considerable doubts on the process of redemption. This was particularly why the customer support during redemption was important.

“In fact, we did not evaluate anybody else because Empuls gave us exactly what we wanted. The team came in and gave a presentation on how it works. All I had to do now was coordinate with only one point-of-contact and the rest was taken care of.”-Rukmini Divakar, HR Manager - Asia, ANCA Machine Tools

90% faster rewarding process
The reward automation feature in Empuls drastically reduced the amount of time required to implement a rewards process. The HR manager had to preset the rewarding criteria and the  recipients were automatically awarded points accordingly. There were options to define even the customisation requirements - depending on the event of the rewards. Instead of the HR manager painstakingly trying to choose an apt reward, the employees could now choose a reward of their choice from the extensive rewards catalogue.

‍100% increase in Employee Engagement scores
The nomination workflow and the reward automation feature of the Empuls  platform brought about consistency and frequency in the rewarding process. Anca monitors the engagement levels of the employees by conducting regular employee engagement surveys. After  the Empuls implementation, there has been a stark 100% increase in the engagement scores.

‍80% of Employees turned into promoters
The greatest takeaway of the Empuls implementation was that it won the hearts of the employees. The extensive redemption catalogue provided them with aspirational options to redeem their rewards. Additionally, the increased frequency of rewarding made them feel that their work efforts were valued better. The employees were surveyed for their affinity towards the Empuls platform and amazingly, 80% of them scored themselves as ‘promoters’.

‍Summing up the Journey
The Empuls  platform helped Anca to drastically increase employee engagement by increasing the frequency, consistency and transparency of rewards. Xoxoday platform’s usability and extensive catalogue showed great acceptance amongst employees and in turn helped further drive engagement scores.