FCA India Automobiles Private Limited (FCAIPL), antes conocida como Fiat Group Automobiles India Private Limited, se creó en 2012. La empresa se creó para la producción de coches y motores para las marcas Fiat, Abarth y Jeep. Es el noveno fabricante indio de automóviles por ventas en la India. Se fundó en el año 1997 con la unión de Fiat S.p.A. y Tata Motors para producir coches para ambas marcas.

La matriz de FCAIPL, el Grupo FCA, se creó en octubre de 2014 mediante la fusión del Grupo Chrysler y Fiat S.p.A. Este grupo mundial diseña, diseña, fabrica y vende vehículos y piezas relacionadas, servicios y sistemas de producción en todo el mundo. Cuenta con 102 fábricas y 46 centros de I+D y vende a través de concesionarios y distribuidores en más de 135 países.

Shirin Varghese es la subdirectora de Recursos Humanos de FCA India y es responsable de gestionar el compromiso general de los empleados con un enfoque clave en la mejora de las recompensas de los empleados, el diseño de la compensación y el impulso de la gestión del rendimiento de los empleados.

Recompensas y reconocimientos manuales
La naturaleza manual de las recompensas y los reconocimientos en FCA India suponía un problema importante para todas las partes implicadas en el proceso. El proceso existente implicaba que el jefe inmediato recomendara a su subordinado para un premio para elogiar un trabajo bien hecho. A continuación, la nominación del premio pasaba por un proceso de aprobación por correo electrónico antes de que se concediera el premio al empleado.

Absence of Employee Milestone Automation
Before implementing Empuls, the team manually kept track of every employee milestone, which involved periodically reaching out to all employees to share potential milestone information. This error-prone and manually-intensive process significantly increased the work for the HR team. Misses in celebrating employee milestones led to employee dissatisfaction.

"Los empleados que no recibían reconocimiento por haber alcanzado hitos importantes en su carrera profesional se sentían decepcionados. Y el carácter manual del proceso de seguimiento de los hitos fue el principal responsable de esta insatisfacción, ya que provocó múltiples errores de seguimiento".
-Shirin Varghese, subdirector de recursos humanos de FCA India

Empuls for the Win
With Empuls's Rewards Automation feature, all these hassles disappeared instantly. Empuls solved more than one problem for the HR Team and FCA India. Every employee milestone, right from the time they join the firm to the time they exit it, was taken care of by Empuls. On the achievement of every employee milestone, reward points were automatically credited into their account. And this included professional milestones such as work anniversaries and personal events such as employee birthdays.

Increased Employee Satisfaction
In addition to automating rewards for recurring employee milestones, Empuls made it easy to celebrate special occasions such as a wedding or the birth of a baby with gifts and rewards. This now delivers a feel-good factor for all the employees and reduces the administrative hassle for people leaders. All this, combined with the timeliness of rewards and the variety of redemption options provided by Empuls, increased employee satisfaction and culminated in the team's biggest employee experience win.

Higher Engagement Levels
Every time an employee milestone achievement is highlighted on Empuls, peers across the organization are alerted about the event. Everyone is on the platform to celebrate and share their heartful wishes with the employee achieving the milestone. There is a similar excitement and engagement when new employees come on board. Employees actively welcome them to the team, which helps new hires get better acquainted with their teammates and peers.

Platform Bonus: Employee Surveys!
Another key feature of Empuls, which tipped the scales in its favor when FCA India was evaluating employee engagement platforms, was Empuls' Employee Surveys. The entire team loved that Empuls allowed HR to launch surveys within the platform and obtain employee feedback. They hadn't seen this feature earlier while evaluating other employee engagement platforms in the market.

"The survey feature of Empuls is being extensively used to obtain New Hire feedback on the onboarding processes." - Shirin Varghese, Deputy Manager, Human Resources at FCA India

Employees Survey Templates: Prebuilt
Before Empuls, the team relied extensively on Google Forms to collect feedback, which meant switching multiple platforms to complete the exercise each time a survey had to be run. And they also had to put in the additional effort of building these surveys from scratch for each use case. The HR team was delighted with the pre-built survey templates in Empuls, which could be used to launch different types of surveys in just minutes. 

Spearheading the Culture of Recognition with Empuls
FCA India has always been a staunch believer in the benefits of rewarding and recognizing its employees regularly. They roll out awards throughout the year ranging from spot awards to excellence awards and loyalty awards. The rollout of these awards is now being facilitated much more seamlessly through the Empuls Rewards platform, and the resulting motivation has ensured that their employee satisfaction levels always stay sky-high.