BusinessOne está formada por expertos en tecnología y en resolución de problemas con curiosidad intelectual que diseñan y ejecutan en colaboración estrategias de éxito para empresas de ciencias de la vida y de la salud. La empresa ofrece perspectivas de mercado de valor añadido, informes personalizados y datos integrados. Disponen de una fuente propia de información sobre pagadores y gestores de beneficios de farmacia (PBM), que incluye relaciones entre pagadores y afiliados, PBM y farmacias especializadas.

Vijayalakshmi Mahesh Kumar dirige el equipo de Recursos Humanos de BusinessOne Technologies. Construye la marca del empleador para BusinessOne Technologies identificando las lagunas en los procesos existentes de RRHH y de los empleados y mejorándolos.

Retención de empleados en un sector único
BusinessOne tiene un nicho de negocio único de tecnología y farmacia. Sus tecnólogos tienen experiencia en software farmacéutico heredado y moderno, por lo que encontrar la habilidad adecuada era un reto. Este reto aumentó el coste de sustitución de un empleado, por lo que la retención de los empleados es una prioridad crítica para BusinessOne.

La creciente brecha en R&R
El programa de R&R en BusinessOne Technologies se utilizaba de forma intermitente y consistía en dinero en efectivo, certificados, cheques y algunos premios. Su equipo de RRHH también llevó a cabo discusiones de grupo y reuniones individuales con los empleados para entender las áreas de mejora en los procesos de RRHH y de los empleados. Estos debates pusieron de manifiesto que la R&R es una carencia importante en los procesos de RRHH.

Smooth, uninterrupted, and user-friendly Empuls R&R
The Empuls solution was seamless to the employees with easy integration into their existing business processes and systems. It provided the capability for the rewards processes to be smooth and uninterrupted for the employees. The platform's ease of usability, high-quality redemption options, and prompt customer service made Empuls the perfect solution for their needs. ‍

Instantaneous rewards
The R&R process needed to be frequent and timely, accommodate spot awards, and include a 'pat on the back option. Empuls provided this flexibility along with dynamic rewards.

"We wanted a quality solution that improved our employer branding. Today, there is a lot of peer pressure that affects attrition. Thus, the general outlook of the company as an agile, modern organization is important in employee retention - and having a robust R&R program is a significant part of that endeavor. Empuls enabled us to do that re-branding." - Vijayalakshmi Mahesh Kumar, HR Lead, BusinessOne Technologies

‍Achieving zero attrition
Within a year of using Empuls, employee attrition reduced from ten to zero percent. This reduction is attributed to spot awards and the culture of "pat-on-the-backs" that improved employee morale. There was also a widespread emotion of employees starting to believe that "it is good to reward" and the empathy of "people deserve to be rewarded."‍

Improvement in employer branding
An organization's focus on employee well-being and R&R gives the impression that they are progressive and modern. This change improved internal employer branding - employees felt that they were "doing the right thing at the right time." Employee-employer communication improved around the advent of rewards, and this also contributed to the decreased attrition. The perceptions of transparency and equity improved throughout the year after Empuls R&R was implemented.‍

Enhanced productivity
To increase agility, BusinessOne used Empuls to motivate employees to learn quickly, adapt, and apply that new knowledge on the job. Internal company dashboards indicate that employees continue to be engaged and are continuously improving their performance. Between March 2018 to March 2019, BusinessOne observed a twenty percent increase in productivity.‍

Improved the reward process efficiency
Employees at BusinessOne were delighted by the variety of rewards available in Empuls. BusinessOne has a multi-generational workforce, and the varied choice of redemption options is essential to cater to all of them inclusively. The experiential reward options could be extended to employees' families, like family dining and vacation experiences.The HR leaders saw the multi-fold effects of experiential rewards on employees and their families. Empuls rewards, when used for team outings, helped improve team bonding and cohesiveness.

‍The way forward
BusinessOne's Vijayalakshmi and the HR team continue to leverage Empuls to increase employee engagement by promoting a culture of appreciation across their organization. They are constantly evaluating their R&R initiatives to make improvements over time, leading to a far-reaching impact.