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The Empuls Glossary

Glossary of Human Resources Management and Employee Benefit Terms

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What are E rewards?  

E-rewards are a form of digital incentive or reward system that companies and organizations use to engage with customers, employees, or research participants. These rewards are typically distributed via electronic means and can take various forms.  

What are the forms of e-rewards?  

  • Points: Participants earn points for completing specific actions, such as filling out surveys, making purchases, or engaging with content. These points can then be redeemed for various rewards like gift cards, discounts, or other merchandise.
  • Gift cards: A popular form of e-reward, where participants receive electronic gift cards for specific stores or platforms, which can be used to purchase items directly from the retailers.
  • Discount codes: These are codes provided to participants that can be used to obtain discounts on services or products, encouraging further engagement or purchase.
  • Cash rewards: Some e-reward programs offer direct cash rewards, typically through digital payment platforms like PayPal. These can be given for participation in surveys, loyalty to a service, or achievement of certain milestones.
  • Virtual currency: In some contexts, especially in online communities or games, users might earn virtual currencies that can be used within a specific digital ecosystem.
  • Exclusive access or content: Rewards can also include access to premium content, special features, or early or exclusive access to products or events.

Listen, recognize, award, and retain your employees with our Employee engagement software  

Why are e-rewards becoming popular?  

E-rewards programs in general are on the rise for a few reasons:

  • Increased value of consumer insights: Companies are placing a higher value on understanding their customers' preferences and behaviors. E-rewards programs provide a way to gather this valuable data through surveys and market research activities.
  • Convenience and flexibility: E-rewards programs offer a convenient way for people to participate in market research from the comfort of their homes or on the go, through their computers or smartphones.
  • Potential for earning rewards: The opportunity to earn rewards like gift cards and other incentives motivates people to participate in these programs.
  • Growing gig economy: The rise of the gig economy means people are looking for additional income streams. E-rewards programs offer a way to earn some extra cash or rewards for their time and opinions.

How can consumers maximize the benefits of e-rewards?  

Here are some ways consumers can maximize their benefits from e-rewards programs:

Be strategic about program choice:

  • Shop around: Don't limit yourself to just one program. Research different e-rewards programs to see which ones offer rewards you're interested in and activities you enjoy, like surveys or product testing. Some programs might specialize in certain industries, so look for ones that align with your interests.
  • Consider sign-up bonuses: Some programs offer bonus points for signing up or completing introductory activities. Look for programs with these perks to jumpstart your points balance.

Maximize points earning:

  • Complete your profile: A well-filled profile helps programs identify surveys you qualify for, potentially increasing your opportunities to earn points.  
  • Update your preferences: Regularly update your preferences within the program to ensure you receive notifications for relevant surveys that match your demographics and interests.  
  • Be consistent: The more actively you participate in surveys and offered activities, the faster you'll accumulate points.  

Redeem rewards wisely:

  • Track point expiration: Some programs have expiration dates for points, so keep track of your point balance and redeem them before they expire.  
  • Compare redemption options: Don't rush into redeeming points for the first reward you see. Compare the point value required for different rewards to get the most out of your points.
  • Look for bonus redemption offers: Some programs offer bonus rewards or discounts when you redeem points for specific items or experiences. Keep an eye on promotions to maximize the value of your points.

Additional tips:

  • Be honest in your responses: Providing accurate and honest feedback in surveys is crucial. Dishonest responses can disqualify you from surveys and hurt the overall quality of market research.
  • Beware of scams: There might be fake e-rewards programs out there. Stick to reputable programs and avoid any that seem suspicious or ask for personal information upfront.

Are there any hidden costs associated with e-rewards?

Yes, there can be some hidden costs associated with e-rewards programs, even though they seem to offer free rewards for your time and opinions. Here's what to consider:

  • Time commitment: While advertised as convenient, completing surveys and activities can take up a significant amount of time, especially if you want to accumulate enough points for desirable rewards. Consider if the time investment aligns with the value you get from the rewards.
  • Opportunity cost: The time spent on e-rewards activities could be spent on other things, like pursuing hobbies, learning new skills, or earning income through other means. Weigh the opportunity cost against the potential rewards.
  • Privacy concerns: E-rewards programs collect your data, including demographics, preferences, and even buying habits through surveys. While they might claim to anonymize this data for research purposes, there's always a chance it could be used for targeted marketing or even sold to third parties. Be mindful of the data you share and check the program's privacy policy.
  • Not guaranteed income: E-rewards programs aren't a guaranteed source of income. The number of surveys you qualify for and the points awarded can vary considerably. Don't rely on them as a steady income stream.
  • Potential for bias: Some surveys might be designed to influence your opinions or nudge you towards specific choices. Be aware of potential biases and answer honestly based on your own thoughts and experiences.
  • Frustration factors: Technical glitches, disqualifications from surveys after spending time on them, and long wait times for rewards can be frustrating aspects of e-rewards programs

How can consumers ensure their e-rewards are secure?  

Here's how consumers can ensure their e-rewards are secure:

Program selection and account management:

  • Research the program: Before joining any e-rewards program, research its reputation. Look for established programs with positive user reviews and clear security policies. Avoid programs with a history of data breaches or scams.
  • Strong passwords: Create a strong and unique password for your e-rewards account. Don't reuse passwords from other online accounts. Consider using a password manager to generate and store strong passwords securely.
  • Two-factor authentication (2FA): If available, enable two-factor authentication on your e-rewards account. This adds an extra layer of security by requiring a secondary verification code when logging in, in addition to your password.
  • Beware of phishing attempts: Phishing emails or websites might try to trick you into revealing your login credentials. Be cautious of emails claiming to be from your e-rewards program, especially if they ask for personal information or urge you to click on suspicious links. Don't click on links or attachments in these emails. Instead, log in to your e-rewards account directly through the program's official website or app.

Data privacy and sharing:

  • Review the privacy policy: Before joining an e-rewards program, understand their data privacy policy. This will tell you what type of data they collect, how it's used, and with whom it might be shared. Look for programs with clear and transparent data practices.
  • Limit data sharing: Some programs might offer bonus points or rewards for sharing more data. Carefully consider the information you share and opt out of sharing anything you're uncomfortable with.
  • Regularly review your profile: Periodically review your profile information within the e-rewards program. Ensure your contact details and preferences are accurate and up-to-date.

Additional security tips:

  • Use a secure device: When accessing your e-rewards account, use a trusted device with updated security software and a strong internet connection. Avoid using public Wi-Fi networks for accessing your account.
  • Beware of unsolicited offers: If you receive unsolicited offers promising free rewards or easy ways to boost your points balance, be cautious. These might be scams trying to steal your login credentials or personal information.
  • Report suspicious activity: If you notice any suspicious activity in your e-rewards account, like unauthorized login attempts or changes to your profile, report it immediately to the program's customer support.

Employee pulse surveys:

These are short surveys that can be sent frequently to check what your employees think about an issue quickly. The survey comprises fewer questions (not more than 10) to get the information quickly. These can be administered at regular intervals (monthly/weekly/quarterly).

One-on-one meetings:

Having periodic, hour-long meetings for an informal chat with every team member is an excellent way to get a true sense of what’s happening with them. Since it is a safe and private conversation, it helps you get better details about an issue.


eNPS (employee Net Promoter score) is one of the simplest yet effective ways to assess your employee's opinion of your company. It includes one intriguing question that gauges loyalty. An example of eNPS questions include: How likely are you to recommend our company to others? Employees respond to the eNPS survey on a scale of 1-10, where 10 denotes they are ‘highly likely’ to recommend the company and 1 signifies they are ‘highly unlikely’ to recommend it.

Based on the responses, employees can be placed in three different categories:

  • Promoters
    Employees who have responded positively or agreed.
  • Detractors
    Employees who have reacted negatively or disagreed.
  • Passives
    Employees who have stayed neutral with their responses.

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