Pat McCluskey and Pat Boland founded ANCA in 1974, when they replaced the hardwired numerical controls of an automated milling machine with a computer. ANCA currently has over 1,000 employees worldwide and is a leading manufacturer of CNC machines and controls with customers in over 45 countries. They achieved over 209 million USD revenue for FY 2018-19.Anca’s Asian subsidiary is headquartered in Bangalore, India, and they manage engineering, R&D, sales, and services of their CNC machines in Asia.
Rukmini Divakar leads the Human Resources Management function at ANCA Machine Tools. She works towards ensuring a holistic employee experience for all at Anca and drives it through end-to-end Employee Engagement, Recognition and Rewards.
Systemizing the Rewarding Process
Anca had an employee engagement process that centered around major cultural events and office functions. The rewards and recognition process in place fell short of being continuous and completely transparent. There was also a lack of an integrated and robust rewards platform. There was a dire need to systemise the rewarding process and in turn, make the workplace better engaged and streamlined.
Automation of Rewards
The features that Empuls offered Anca was exactly solving the problems they were in search of. The rewards automation feature addressed the issue of incoherent rewarding and the catalogue provided an extensive range of options for redemption. Even the robust user interface offered them ease of use and required functionality.
Smooth Sales Process
The first rewards and recognition service provider that Anca evaluated was Empuls and it was the last. The seamless process of demonstrations and discussions with the Empuls team was a great prelude to the association. The team members interacted with Anca proactively and addressed all their concerns.
Dedicated customer support
Empuls promised and provided dedicated customer support to not just the HR team, but also the employees for the redemption process. The vast categories in the Empuls catalogue, would bring with it considerable doubts on the process of redemption. This was particularly why the customer support during redemption was important.
“In fact, we did not evaluate anybody else because Empuls gave us exactly what we wanted. The team came in and gave a presentation on how it works. All I had to do now was coordinate with only one point-of-contact and the rest was taken care of.”-Rukmini Divakar, HR Manager - Asia, ANCA Machine Tools
90% faster rewarding process
The reward automation feature in Empuls drastically reduced the amount of time required to implement a rewards process. The HR manager had to preset the rewarding criteria and the recipients were automatically awarded points accordingly. There were options to define even the customisation requirements - depending on the event of the rewards. Instead of the HR manager painstakingly trying to choose an apt reward, the employees could now choose a reward of their choice from the extensive rewards catalogue.
100% increase in Employee Engagement scores
The nomination workflow and the reward automation feature of the Empuls platform brought about consistency and frequency in the rewarding process. Anca monitors the engagement levels of the employees by conducting regular employee engagement surveys. After the Empuls implementation, there has been a stark 100% increase in the engagement scores.
80% of Employees turned into promoters
The greatest takeaway of the Empuls implementation was that it won the hearts of the employees. The extensive redemption catalogue provided them with aspirational options to redeem their rewards. Additionally, the increased frequency of rewarding made them feel that their work efforts were valued better. The employees were surveyed for their affinity towards the Empuls platform and amazingly, 80% of them scored themselves as ‘promoters’.
Summing up the Journey
The Empuls platform helped Anca to drastically increase employee engagement by increasing the frequency, consistency and transparency of rewards. Xoxoday platform’s usability and extensive catalogue showed great acceptance amongst employees and in turn helped further drive engagement scores.