Pat McCluskey dan Pat Boland mengasaskan ANCA pada tahun 1974, apabila mereka menggantikan kawalan berangka keras mesin pengilangan automatik dengan komputer. ANCA kini mempunyai lebih daripada 1,000 pekerja di seluruh dunia dan merupakan pengeluar terkemuka mesin CNC dan kawalan dengan pelanggan di lebih 45 negara. Mereka mencapai lebih daripada 209 juta USD pendapatan untuk FY 2018-19.Anak syarikat Asia Anca beribu pejabat di Bangalore, India, dan mereka menguruskan kejuruteraan, R&D, jualan, dan perkhidmatan mesin CNC mereka di Asia.

Rukmini Divakar mengetuai fungsi Pengurusan Sumber Manusia di ANCA Machine Tools. Beliau berusaha ke arah memastikan pengalaman pekerja yang holistik untuk semua di Anca dan memacunya melalui Penglibatan, Pengiktirafan dan Ganjaran Pekerja hujung ke hujung.

Sistemisasi Proses Ganjaran
Anca mempunyai proses penglibatan pekerja yang berpusat di sekitar acara kebudayaan utama dan fungsi pejabat. Proses ganjaran dan pengiktirafan yang dilaksanakan tidak berterusan dan telus sepenuhnya. Terdapat juga kekurangan platform ganjaran yang bersepadu dan mantap. Terdapat keperluan yang sangat diperlukan untuk sistemisasi proses ganjaran dan seterusnya, menjadikan tempat kerja lebih baik terlibat dan diperkemas.

Automation of Rewards
The features that Empuls offered Anca was exactly solving the problems they were in search of. The rewards automation feature addressed the issue of incoherent rewarding and the catalogue provided an extensive range of options for redemption. Even the robust user interface offered them ease of use and required functionality.

‍Smooth Sales Process
The first rewards and recognition service provider that Anca evaluated was Empuls and it was the last. The seamless process of demonstrations and discussions with the Empuls team was a great prelude to the association. The team members interacted with Anca proactively and addressed all their concerns.

‍Dedicated customer support
Empuls promised and provided dedicated customer support to not just the HR team, but also the employees for the redemption process. The vast categories in the Empuls catalogue, would bring with it considerable doubts on the process of redemption. This was particularly why the customer support during redemption was important.

“In fact, we did not evaluate anybody else because Empuls gave us exactly what we wanted. The team came in and gave a presentation on how it works. All I had to do now was coordinate with only one point-of-contact and the rest was taken care of.”-Rukmini Divakar, HR Manager - Asia, ANCA Machine Tools

90% faster rewarding process
The reward automation feature in Empuls drastically reduced the amount of time required to implement a rewards process. The HR manager had to preset the rewarding criteria and the  recipients were automatically awarded points accordingly. There were options to define even the customisation requirements - depending on the event of the rewards. Instead of the HR manager painstakingly trying to choose an apt reward, the employees could now choose a reward of their choice from the extensive rewards catalogue.

‍100% increase in Employee Engagement scores
The nomination workflow and the reward automation feature of the Empuls  platform brought about consistency and frequency in the rewarding process. Anca monitors the engagement levels of the employees by conducting regular employee engagement surveys. After  the Empuls implementation, there has been a stark 100% increase in the engagement scores.

‍80% of Employees turned into promoters
The greatest takeaway of the Empuls implementation was that it won the hearts of the employees. The extensive redemption catalogue provided them with aspirational options to redeem their rewards. Additionally, the increased frequency of rewarding made them feel that their work efforts were valued better. The employees were surveyed for their affinity towards the Empuls platform and amazingly, 80% of them scored themselves as ‘promoters’.

‍Summing up the Journey
The Empuls  platform helped Anca to drastically increase employee engagement by increasing the frequency, consistency and transparency of rewards. Xoxoday platform’s usability and extensive catalogue showed great acceptance amongst employees and in turn helped further drive engagement scores.