FCA India Automobiles Private Limited (FCAIPL), sebelumnya dikenal sebagai Fiat Group Automobiles India Private Limited, dibentuk pada tahun 2012. Perusahaan ini didirikan untuk produksi mobil dan mesin untuk merek Fiat, Abarth, dan Jeep. Ini adalah produsen mobil India terbesar kesembilan berdasarkan penjualan di India. Didirikan pada tahun 1997 dengan Fiat S.p.A. dan Tata Motors berkumpul untuk memproduksi mobil untuk kedua merek tersebut.

Induk FCAIPL, FCA Group, didirikan pada Oktober 2014 melalui penggabungan Chrysler Group dan Fiat S.p.A. Grup global ini merancang, merekayasa, memproduksi, dan menjual kendaraan dan suku cadang, layanan, dan sistem produksi terkait di seluruh dunia. Mereka mengoperasikan 102 fasilitas manufaktur dan 46 pusat R&D dan menjual melalui dealer dan distributor di lebih dari 135 negara.

Shirin Varghese adalah Wakil Manajer Sumber Daya Manusia di FCA India dan bertanggung jawab untuk menangani keterlibatan karyawan secara keseluruhan dengan fokus utama pada peningkatan penghargaan karyawan, merancang kompensasi, dan mendorong manajemen kinerja karyawan.

Hadiah &Pengakuan Manual
Sifat manual penghargaan dan pengakuan di FCA India menimbulkan masalah yang signifikan bagi semua pemangku kepentingan yang terlibat dalam proses tersebut. Proses yang ada melibatkan manajer langsung yang merekomendasikan bawahan mereka untuk penghargaan untuk memuji pekerjaan yang dilakukan dengan baik. Nominasi penghargaan ini kemudian akan melalui proses persetujuan email sebelum penghargaan diberikan kepada karyawan.

Absence of Employee Milestone Automation
Before implementing Empuls, the team manually kept track of every employee milestone, which involved periodically reaching out to all employees to share potential milestone information. This error-prone and manually-intensive process significantly increased the work for the HR team. Misses in celebrating employee milestones led to employee dissatisfaction.

"Karyawan yang tidak diakui karena mencapai tonggak penting dalam karir profesional mereka kecewa. Dan manual-ness dari proses pelacakan tonggak sejarah adalah penyebab utama yang menyebabkan ketidakpuasan ini, karena menyebabkan beberapa kesalahan pelacakan."
-Shirin Varghese, Wakil Manajer, Sumber Daya Manusia di FCA India

Empuls for the Win
With Empuls's Rewards Automation feature, all these hassles disappeared instantly. Empuls solved more than one problem for the HR Team and FCA India. Every employee milestone, right from the time they join the firm to the time they exit it, was taken care of by Empuls. On the achievement of every employee milestone, reward points were automatically credited into their account. And this included professional milestones such as work anniversaries and personal events such as employee birthdays.

Increased Employee Satisfaction
In addition to automating rewards for recurring employee milestones, Empuls made it easy to celebrate special occasions such as a wedding or the birth of a baby with gifts and rewards. This now delivers a feel-good factor for all the employees and reduces the administrative hassle for people leaders. All this, combined with the timeliness of rewards and the variety of redemption options provided by Empuls, increased employee satisfaction and culminated in the team's biggest employee experience win.

Higher Engagement Levels
Every time an employee milestone achievement is highlighted on Empuls, peers across the organization are alerted about the event. Everyone is on the platform to celebrate and share their heartful wishes with the employee achieving the milestone. There is a similar excitement and engagement when new employees come on board. Employees actively welcome them to the team, which helps new hires get better acquainted with their teammates and peers.

Platform Bonus: Employee Surveys!
Another key feature of Empuls, which tipped the scales in its favor when FCA India was evaluating employee engagement platforms, was Empuls' Employee Surveys. The entire team loved that Empuls allowed HR to launch surveys within the platform and obtain employee feedback. They hadn't seen this feature earlier while evaluating other employee engagement platforms in the market.

"The survey feature of Empuls is being extensively used to obtain New Hire feedback on the onboarding processes." - Shirin Varghese, Deputy Manager, Human Resources at FCA India

Employees Survey Templates: Prebuilt
Before Empuls, the team relied extensively on Google Forms to collect feedback, which meant switching multiple platforms to complete the exercise each time a survey had to be run. And they also had to put in the additional effort of building these surveys from scratch for each use case. The HR team was delighted with the pre-built survey templates in Empuls, which could be used to launch different types of surveys in just minutes. 

Spearheading the Culture of Recognition with Empuls
FCA India has always been a staunch believer in the benefits of rewarding and recognizing its employees regularly. They roll out awards throughout the year ranging from spot awards to excellence awards and loyalty awards. The rollout of these awards is now being facilitated much more seamlessly through the Empuls Rewards platform, and the resulting motivation has ensured that their employee satisfaction levels always stay sky-high.